Michael Whitehouse
13 Bellclose Road, London, UB79DE
+447970-012133
mike@michaelwhitehouse.com
TEAM MANAGER ~ SYSTEMS EXPERT ~ SENIOR TUTOR
Trusted IT advisor and execution specialist with many years industry experience in managing efficient projects and providing fast, practical training for creating highly effective users
Experienced, highly motivated technologist with history of successes leading and training teams. Active Microsoft community member with major vendor relations. Has supported more than 70 offices worldwide. Efficient traveller with the ability to get the job done from off-site locations and who believes in going the extra mile to satisfy a client.
TL;DR I’m a Windows Sysadmin who has been around the block a few times.
CORE COMPETENCIES
Team management Rollout management Training Reporting Advanced technical support Project optimisation Problem management Software architecture and implementation Server management
PROFESSIONAL HIGHLIGHTS
Trusted expert to senior investors and venture capital funds
Educated and supported more than 8000 students over the years
Manager of IT departments and administrator for large IT infrastructures with 150+ servers and systems with more than £20-million of hardware
Co-founded a successful ongoing cloud/datacentre based hosting company
PROFESSIONAL EXPERIENCE
Consulting Technical Engineer and co-founder Godeploy LTD Jan 2016 to present
International hosting company for lab systems (Microsoft training specialty with other custom clients)
Datacentre installations, switch integration (HP mainly with minor inclusion of Dell hardware for specific tasks).
Windows 2016 storage controllers, S2D, Clustered with SMB 3.0
Dynamic Hyper-V server solution, 50+ Physical, elastic amount of VMs 500-3000ish
A lot of PowerShell, 1000s of lines of script to build, deploy and configure vast amounts of VMs
Worldwide customer base
Zen Desk integration and configuration
PFSense firewalls, Windows software networking
Azure integration for storage and web hosting the frontend platform
Systems infrastructure support for the development team
Freelance IT Consultant and Technical trainer September 2010 to present
Rollout management, Technical Project Specialist and Technical Trainer
Operating worldwide
Cloud training on Windows Azure as a specialisation with minor training in AWS
Extensive scripting within PowerShell and other languages to less of an expertise including javascript and python
Specialty consultancy with SCCM, SCVMM, PowerShell toolmaking, infrastructure deployment and design
Bespoke training courses in CompTIA A+, Network+, Security+, Windows 2008, Windows 2012, Exchange, Vmware and Hyper-V, Windows 7, Windows 8, Windows 2012, Windows 2016, Azure, Office 365, Powershell
‘Floor walking’ support and team management services
Optimising IT projects for effective execution
Report structuring
Problem resolution/solution management for both personnel and technical issues
Course development and custom training delivery
NATO, Global Knowledge, Learning Tree, EZE Training, US DOD
Simplex Solutions LTD July 2009 – September 2010
Senior Wintel support and management
Software architect who deployed teams to clients in supporting 40 firms remotely and on-site.
• Managed staff and project work
• Implemented Windows server 2008 and Windows 7
• Proactively patched and maintained server
• Managed website for support team
VERITAS, Sophos, Fortinet, SQL, IRIS, Sage, VMWARE
3i PLC via Allied Worldwide 2008 – July 2009
Senior Citrix and Wintel Administrator
Managed over £20 million hardware
Worked closely with high demand clients within investment, buyout and VC funds
Supported active worldwide Citrix infrastructure for 37 global offices
Deployed projects and managed support infrastructure inc. Active Directory Management
Researched systems and provided senior advice channel
ITILv3, MOM and Citrix edge sight
Computeach International 2007 - 2008
Tutor for CompTIA and Microsoft software
Prepared and delivered courses for 30 students, including course work compliant with legislative requirements and best practice
Reported on performance and advised Managing Director and Head of Finance
Collaborated with representatives of Computeach’s services and other departments
Delivered excellent customer service
MCSA, MCDST, A+, Network+ and Security+
Cookes Furniture LTD 2005 - 2007
IT Administrator
Administrated over 100 Win 2k and XP systems and 15+ Linux and Windows 2003 servers
Improved service and client relationships by implementing new stock control system, new ‘eshot’ system for client database and negotiating better infrastructure contracts
Lead software development teams
Managed systems integration
Netgear International 2004 - 2005
Technical Support Administrator
Administrated the technical support department including handling escalated calls.
Improved service and client relationships by creating a central knowledgebase to share best practices
Met stringent time tables and deadlines
Handled escalated calls including satisfying unhappy customers
Supported Managed and Smart Switches, VPN's WiFi, Win XP/2k server integration
QUALIFICATIONS